Job Details 2020-11-01T22:34:12+00:00

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The Wood Automotive Group has a great opportunity for a Junior Service Advisor to add to the Okotoks Ford Lincoln team!The successful candidate will be highly motivated, enthusiastic and will demonstrate exceptional customer service skills and a commitment to total customer loyalty and follow up!The Junior Service Advisor is responsible for promptly & courteously serving all service customers. This person will ensure they accurately obtain all required particulars for work orders, fully explain work required to customers, obtain proper authorizations and ensure proper follow up.Additional Duties Include:Greet incoming customers and generate work orders as per repair order.Ascertain method of payment from Customer.Check vehicle for applicable warranty.Follow proper paper procedure for service department.Answer phones and give information as required.Contact Customers and resolve complaints as required.Liaise with service personnel for daily shop carry over.Notify Customer when vehicle is ready.Review invoices with Customer at time of pickup.About the Benefits of being part of our team: We have an outstanding benefits package for our employees and families, including an Employee Assistance Program with resources including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!To support our goal of building our employees’ careers and helping employees plan for retirement. Wood Automotive Group offers a pension plan with employer contributions – free money!Wood Automotive recognizes that a healthy lifestyle is an essential part of personal, family and workplace well-being. YMCA and Goodlife Fitness has partnered with our company to offer corporate rates and other great discounts exclusively to our employees and familiesWe have nine business locations, where we have excellent opportunity for growth and advancement. We love to grow within! In addition, there are many Group social events and company perks. Come join our team for more! About Wood Automotive GroupThis is your opportunity to join a leader in the automotive sales & service industry. Wood Automotive Group believes in hard work, honesty, and collaboration. Every member of the team is valued and recognized for their contributions to the overall success of the business. Wood Automotive Group is committed to building from within and recruitment objectives are focused on finding the right cultural fit. People are their greatest asset and they seek those who want to truly develop a career with a growing organization.The Wood Automotive Group, one of Alberta's largest automobile retailers proudly represents Ford, Lincoln, Honda, Dodge, Jeep, Ram, Chrysler and Volkswagen as well as hundreds of pre-owned models. For more than 35 years, the Wood team has worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, the company is a long-standing sponsor of the SAIT Automotive Business Administration program, as well as a proud supporter of many organizations. Those include the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation, KidSport, and the Shaw Charity Classic. We thank all candidates for their interest. Only those selected for interviews will be contacted.   0 AUD Calgary

Junior Service Advisor - Okotoks Ford Lincoln

The Wood Automotive Group has a great opportunity for a Junior Service Advisor to add to the Okotoks Ford Lincoln team!

The successful candidate will be highly motivated, enthusiastic and will demonstrate exceptional customer service skills and a commitment to total customer loyalty and follow up!

The Junior Service Advisor is responsible for promptly & courteously serving all service customers. This person will ensure they accurately obtain all required particulars for work orders, fully explain work required to customers, obtain proper authorizations and ensure proper follow up.

Additional Duties Include:

  • Greet incoming customers and generate work orders as per repair order.
  • Ascertain method of payment from Customer.
  • Check vehicle for applicable warranty.
  • Follow proper paper procedure for service department.
  • Answer phones and give information as required.
  • Contact Customers and resolve complaints as required.
  • Liaise with service personnel for daily shop carry over.
  • Notify Customer when vehicle is ready.
  • Review invoices with Customer at time of pickup.

About the Benefits of being part of our team:

  • We have an outstanding benefits package for our employees and families, including an Employee Assistance Program with resources including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
  • To support our goal of building our employees’ careers and helping employees plan for retirement. Wood Automotive Group offers a pension plan with employer contributions – free money!
  • Wood Automotive recognizes that a healthy lifestyle is an essential part of personal, family and workplace well-being. YMCA and Goodlife Fitness has partnered with our company to offer corporate rates and other great discounts exclusively to our employees and families
  • We have nine business locations, where we have excellent opportunity for growth and advancement. We love to grow within! In addition, there are many Group social events and company perks. Come join our team for more!

 About Wood Automotive Group

This is your opportunity to join a leader in the automotive sales & service industry. Wood Automotive Group believes in hard work, honesty, and collaboration. Every member of the team is valued and recognized for their contributions to the overall success of the business. Wood Automotive Group is committed to building from within and recruitment objectives are focused on finding the right cultural fit. People are their greatest asset and they seek those who want to truly develop a career with a growing organization.

The Wood Automotive Group, one of Alberta's largest automobile retailers proudly represents Ford, Lincoln, Honda, Dodge, Jeep, Ram, Chrysler and Volkswagen as well as hundreds of pre-owned models. For more than 35 years, the Wood team has worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, the company is a long-standing sponsor of the SAIT Automotive Business Administration program, as well as a proud supporter of many organizations. Those include the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation, KidSport, and the Shaw Charity Classic.

 

We thank all candidates for their interest. Only those selected for interviews will be contacted.

 

 

  • Posted Date 08 May 2021
  • Location Calgary
    AB / Canada
  • Industry Trades & Services
  • Job Type Full Time
  • Salary Not provided

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